Last updated: March 21, 2025

Introduction

CareAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application CareAI (the "Application").

Information We Collect

Personal Information

• Name and contact information

• Health and medical information

• Emergency contact details

• Location data

• Voice recordings

• Device information

Health Data

• Vital signs

• Medication schedules

• Activity data

• Fall detection events

• Health metrics from connected devices

Device and Usage Data

• Device type and operating system

• IP address and network information

• App usage statistics

• Performance data

• Error logs

How We Use Your Information

We use the collected information to:

1. Provide Health Monitoring Services

- Track vital signs and health metrics

- Monitor medication adherence

- Detect falls and emergency situations

- Generate health insights and recommendations

2. Enable Communication

- Connect users with caregivers and healthcare providers

- Facilitate voice messaging and consultations

- Send emergency alerts and notifications

- Schedule appointments and reminders

3. Improve Our Services

- Analyze usage patterns

- Enhance app performance

- Develop new features

- Fix bugs and issues

Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards

• End-to-end encryption for all sensitive data

• Secure data transmission using TLS 1.3

• Multi-factor authentication

• Regular security audits

• Automated threat detection

Physical Safeguards

• Secure data centers

• Access control systems

• Environmental safeguards

• Hardware security
  

Administrative Controls

- Employee training

- Access restrictions

- Security policies

- Incident response procedures

Data Sharing

We share your information only with:

1. Authorized Caregivers

- Family members you designate

- Healthcare providers you approve

- Emergency contacts

2. Service Providers

- Cloud storage providers

- Analytics services

- Emergency response services

3. Legal Requirements

- Court orders

- Legal obligations

- Government requests

- Protection of rights

Your Rights

You have the right to:

- Access your personal information

- Correct inaccurate data

- Delete your account and data

- Export your information

- Opt-out of certain data collection

- Withdraw consent

- File a complaint

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

Data Retention

We retain your information for:

- Active accounts: Duration of account activity

- Deleted accounts: Up to 30 days after deletion

- Backup data: Up to 90 days

- Analytics data: Up to 12 months

International Data Transfers

We may transfer your data internationally. We ensure appropriate safeguards through:

- Standard contractual clauses

- Privacy Shield certification

- Adequacy decisions

- Data processing agreements

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by:

- Posting the new policy in the app

- Sending an email notification

- Requesting renewed consent if required

Contact Us

For privacy-related questions or concerns:

Email: support@careai.app

Phone: +966 5333 53318

Compliance

CareAI complies with:

- HIPAA (Health Insurance Portability and Accountability Act)

- GDPR (General Data Protection Regulation)

- CCPA (California Consumer Privacy Act)

- Other applicable privacy laws and regulations

Cookie Policy

Our web application uses cookies and similar technologies to:

- Maintain session information

- Remember preferences

- Analyze usage patterns

- Enhance security

Third-Party Services

We use third-party services for:

- Analytics

- Crash reporting

- Performance monitoring

- Payment processing

Each third-party service has its own privacy policy and data collection practices.

Security Incidents

In case of a security incident, we will:

1. Investigate the breach

2. Notify affected users

3. Take corrective actions

4. Report to authorities if required

Accessibility

This privacy policy is available in:

- Multiple languages

- Screen reader compatible format

- Printable version

- Machine-readable format